Boosting Efficiency and Decision-Making in Dairy Industry through D365 F&O

Project Overview

To streamline key operations, the customer started adopting D365 F&O throughout its supply chain, production, and finance modules. Even yet, there was still a major pain point in the distribution process, especially for distributors and retail customers. The company’s reputation and financial stability were at risk due to the manual management of post-invoice and payment operations using Excel sheets, which led to inefficiencies and an increase in customer complaints.

Business Challenges

  • Lack of Transparency in the Delivery Process : Customers experienced a lack of visibility regarding the status of their deliveries, often resulting in missed deliveries and increased expenses associated with redelivery attempts.
  • Paper-based Documentation : The reliance on manual processes led to frequent disputes and claims concerning non-delivery, complicating recipient tracking and the resolution of customer complaints.
  • Manual Route Planning : The manual route planning procedure was found to be tedious and rigid, which made it difficult for the business to adjust to outside circumstances like unplanned road closures or unavailability of customers.

Solutions

After a thorough examination, it was clear that D365 F&O’s present transportation management functions were insufficient to meet the company’s constantly evolving requirements. As a result, a customized and inventive strategy was used, which resulted in the development and smooth integration of a unique Delivery app into the current systems.

 

Key functionalities of the app were meticulously designed and implemented, including:

  • Route Planning : The app found the quickest routes for deliveries by considering traffic, schedules, and locations, saving time and resources.
  • Order Delivery Notification : Customers receive updates about their deliveries via text or email, keeping them informed and satisfied.
  • OTP Process : A special password sent to the customer’s phone ensures secure deliveries to the right person, reducing errors and fraud.
  • Integration with Existing Systems : The app seamlessly worked with the company’s other systems, automatically sharing order and customer information to save time and prevent mistakes.
  • Customization and Scalability : The Delivery app could adapt to the company’s changing needs, allowing for easy adjustments and growth.

Results

The implementation of the Delivery app yielded significant improvements across various key performance indicators:

  • 80% Reduction in Customer Complaints : The streamlined delivery process resulted in a substantial decrease in customer grievances.
  • 20% Direct Fuel Savings : Dynamic route planning enabled the company to achieve measurable fuel savings.
  • Real-time Visibility : An improved understanding of both pending and finished orders helps warehouse managers make better decisions.
  • Improved Customer Visibility : Accurate delivery date and time estimations were given to customers, improving their experience all around.
  • Time Savings : The implementation of the Delivery application prompted a remarkable decrease in the time spent on recipient tracking and communication, permitting employees to focus on more value-added tasks.

About the Customer

The client, who has over thirty years of expertise, is a key part of Nairobi, Kenya’s furniture manufacturing and retail areas. Having been named a Superbrand in East Africa starting around 2009, the organization is pleased with its 750 committed employees and their unwavering dedication to giving exceptional products and services to their clients.