Microsoft Dynamics 365 Customer Engagement (CE) is a cloud-based customer relationship management (CRM) solution which focuses on enhancing the customer relationship for any organization. It helps to drive sales productivity and enhances the value of marketing activities through social insights, business intelligence and campaign management. Microsoft Dynamics 365 CE streamlines the way employees of an organisation communicate and enhance their ability to collaborate.
Power by embedded business intelligence, D365 customer engagement offers powerful functionalities through its suite of applications. Customers can choose all\some of the business apps below to fulfil the organization needs.
- D365 Sales Automation
- D365 Customer Service
- D365 Marketing Automation
- D365 Field services
- D365 Project Service Automation